TrackGods Job Opening: Customer Service Rep for

We’re looking for someone to help us with our customer service inquiries regarding our website and our music production software. More details are below. But in a nutshell: This job calls for you to be available to resolve email questions, using an online customer support app.

  • Connector.

    Who We're Looking For

    We’d prefer someone who’s familiar with using music production software.

    But it is not required and not being familiar doesn’t automatically disqualify you.

  • Connector.

    How many days?

    We’re estimating a need of 4 days per week for you to be available.

    But if you’d like more or less, let us know!

  • Connector.

    What kind of hours?

    The estimated hours are 6 per day.

    But if you’d like more or less, let us know!

  • Connector.

    How Much Money?

    We’re offering $12 per hour for this job opening.

  • In general, the job is flexible. Meaning: It’s not needed that you sit at a desk for 6 hours straight. We use an online customer service app that let’s you answer questions via a desktop or laptop. Also, it lets you answer questions via a mobile device. Additionally, you’ll get notifications to make sure you are aware as the questions come in. The use of mobile is subject to change depending on quality of service you can provide with that option in hand.
  • Even with flexibility in mind though, during your work hours, we still want aim to for a speedy response time. With the longest time being 25 – 30 minutes in most cases.
  • We try to make it as convenient as possible for you. In a lot of cases, we have a library of answers to our most frequently asked questions. These answers can be plugged right in with the click of a button, and can be customized based on the customer’s situation. These questions range from issues with the site, issues with payments, extra info on our products, install help, and more.
  • All of those issues will be resolved either simply by an emailed answer, or in some cases you will have to login to our site to fix issues such as an issue with a payment.
  • Occasionally, there will be customers who need hands-on help with installing their software. In that case, you would have to make yourself available to connect to the customers computer to help him get set up. This requires a program called Team Viewer that let’s you control a customers computer with his permission. Team Viewer will be provided by us.
  •  Expected start time is the week of 11/28/16 (give or take 1 week)
  •  We will work with you to train you before throwing you in there with wolves, and training hours will be paid at the same rate as working hours.

Most Importantly

We really really care about our customers, we have good history of great interactions with them.

We are looking for someone with a good spirited character and poise to go the extra mile in making sure that we remain helpful and likeable in the eyes of our customer base. You know that one cliche? “The customer is always right.” Well it isn’t always true to us. However, we do expect all customers to be interacted with a certain level of respect and taking of “the high road” in those rare but extreme cases of super angry customer service requests. Thus far, most of of customer service interactions are nice ones though.

Lastly we’re not here to turn you into a robot. As long as you keep it professional, we’d like for you to feel comfortable in your own skin when interacting with customers.

Apply to this Opening